Symptom: ES e2 can’t start up and stays at the splash screen. There was no sign of an error before. Solution: It is most likely caused by antivirus software that has removed a file (HWRSETUP.DLL) from the ES e2 installation folder. Please do a Software Repair to resolve this problem: 1) Put the “Wilcom” installation folder in…
Symptom: Splash screen appears but software does not open. Solution: It is most likely caused by a corrupted recovery file that the software is trying to open, do a Purge Recovery to resolve this problem: 1) Open Task Manager 2) In Process, select “ES.EXE”, then click on the “End Process” button Note: If you are…
This can happen when inputting the new Access Code for updating the software to e3 or when inputting the re-timing Access Code for an e3 Dongle. Updating software to e3 For updating software to e3, we have improved the procedure for inputting the Access Code. The new Access Code can be input to the Dongle…
Symptom: If you see the following error messages when starting EmbroideryStudio. “Desloadr.exe file is missing”, or “ES.EXE file is missing”, This has occurred because the antivirus software has removed the .exe file. This can happen if the “Wilcom” folder is not added to the exception list or exclusion list of the antivirus software. For 64bit…
Problem: Your software was working fine and then one day it showed a System Error (EXCEPTION ACCESS VIOLATION) when you start up the software. This is most likely caused either by a corrupted recovering emb file or by a damaged Defaults file. Solution: The following procedure should solve the problem. If you have EmbroideryStudio e3…
Symptoms: CorelDRAW related issues: Issue 1: CorelDRAW software can’t be installed or it was installed but can’t run either in CorelDRAW Graphics nor standalone. Issue 2: CorelDRAW software can run standalone, but it cannot run in CorelDRAW Graphics – the CorelDRAW Graphics button is greyed-out Solutions: First of all, please make sure the latest CorelDRAW X6 update and…