In this day and age when workforces are challenged with shortages, revolving doors, and inadequate knowledge transfer, it’s become truly uncommon to experience exceptional service anymore and it’s not easy to lay blame for this–it’s just the shape of the world we live in today. So, when I cold-called the service line for assistance with a quote and for update procedures that were left for me by my predecessor to follow up from seven months ago, I was pleasantly floored that Theresa Pierre was quick to address all the concerns I had to make strategic decisions regarding our software update. She was technically, operationally, and financially savvy; professionally addressing all our business needs and even via email, her follow through was timely and exemplary. We can only hope to be as lucky to have a Theresa on the other end when we pick up the phone for any need, but especially when deploying time-sensitive, technical projects, I am truly grateful she was there for me. Cold-calling an information line with a company I have never spoken with before, I had the lowest expectations and yet, Theresa models what a brand ambassador should be, and more.

I started with Embird which was good for the price but has limitations. Then I paid for Wilcom Hatch and Hatch V2 and discovered that my SWF 1501c always seemed to stitch out better with files digitized in Hatch. I’ve since made the switch to Wilcom Embroidery Studio V4.5 and I’m not looking back. What a great program. Here’s something people may not realize. If you have a bunch of files you digitized in another program and were reluctant to move away from your old program and make the switch to Studio 4.5.. don’t worry.. I have been able to take Embird .eof files, open them in Embird Studio, then export as an .svg file. The open new in Wilcom and then click on the Corel Draw icon. Import the .svg and break it apart. Then send to Wilcom Studio as embroidery. Sometimes there are objects covering parts of the embroidery that you just need to click on and break apart. I’ve done this with about 8 .eof files and with very little cleanup, I now have Grade A Wilcom .emb files!!! I’ve included my most recent digitized file that I did for a customer of the Honda 2020 Goldwing non-tour motorcycle. This was a fantastic move for me and I’m so glad I did. Theresa P. is so great to deal with! Thank you!!!!!! Matt Caswell Owner and everything else, Dry Heat Embroidery

Theresa-   Just wanted to drop you a quick note and let you know how much I have enjoyed and learned from the online training classes – especially those taught by James. His instruction is easy to understand and professional. It is because of the classes taught by James that our business decided today to upgrade from Decorating to Designing software. Look forward to more classes and growing our embroidery business with Wilcom.   Danny L Owner Tarheel Screen Printing Inc. Since 1984

I just wanted to tell you what a great job James is doing with the online webinars. His knowledge of digitizing and the E4 software is incredible. I am amazed every time I listen and watch his presentations, and I learn so many new things with every webinar. James is so good about explaining techniques clearly and concisely and his wealth of experience is very evident. He is very patient and thorough answering everyone’s questions. I look forward to his upcoming webinars and rewatch them often. Just wanted to let you know how fortunate Wilcom is to have such a quality instructor and person on your staff.

I purchased and enjoyed Hatch for years, but felt like it was time to make the leap to E4. I was nervous and had a bunch of questions. My rep Theresa was like my new best friend. Always making time for calls, emails and answering my deluge of questions. She made an environment of ease and confidence to upgrade to E4. The entire experience reminded me Wilcom is superior in all things, esp customer service! I can’t imagine my creative journey without Wilcom and Theresa!

I would like to express my appreciation for Theresa Pierre at Wilcom America for sending me the trainings courses, I was not able to attend the course I’ve registered for, computer problems and she took the time to send me not only that course but all of them, and I wanted you know how much I have enjoyed and learned from the online training classes, Thanks!

Dear James: I want to thank you from the bottom of my heart for all of the patience training that you gave me. Your patience was unbelievable, and your dedication to Wilcom America is beyond approach. Your help was so successful in enabling me to learn what I needed to do and pass it on. I cannot thank you enough. I was ready to box up my program and send it back, but you saved the day and also saved me from further frustration. I cannot thank you enough. I hope that you receive the recognition you deserve as Wilcom America’s most valuable asset. Bless You!!

I cannot say enough how helpful your webinars are. I have spent the last year learning as much as I could online about embroidery while forming Gail’s Eve. During this time, I have hade many conversations that added clarity to my vision around what is possible in the world of embroidery and your webinars shored up ahaa moments that my vision could be fulfilled given the capabilities of Wilcom’s offerings. I am so thrilled to have met Theresa and Selena, and I look forward to growing and giving back in the embroidery world. Thank you, Genevieve

Wilcom is a great software and allows me to do what I need to do in a very efficient way. I have a love-hate relationship with some aspects of the software but I have that with every software I own. On that point, I own 5 different digitizing software but I use Wilcom the most because of the features it has and things like shortening stitches around a curve. EmbroideryStudio gives me the tools I need at an affordable price. That all being said where Wilcom really stands out from its competition is its service. It’s no secret that Theresa is my favorite person at Wilcom. I had an issue and she spearheaded the effort to find a solution. She’s not even in support! Also, there are the classes offered by James. Free digitizing training in the software from someone who really knows what they are doing and is doing it in software that you will be using. I can’t recommend Wilcom enough. I like the software. But really it’s Theresa and James that make the Wilcom experience one to remember. Jeff Fuller Embroidery Works The Embroidery Nerd

Want to “sing praises” and send accolades on behalf of James Timmons! Too often, we don’t take the time to send an email expressing our gratitude at a job that was performed with excellence. James is always willing to lend a helping hand, is very friendly & courteous; plus his level of knowledge within the embroidery world is spot-on! I’ve never met anyone better at digitizing logos than James…he could do this stuff in his sleep! James is definitely a rare gem, and you, as well as Wilcom America, are blessed having him aboard! Looking forward to a return training session in the fall with the BEST!

I LOVED the training and REALLY APPRECIATE it!!! James is wonderful, and it is so helpful that his training involves him working out loud—so we learn to think like digitizers!! Thank you so much, James and Wilcom, for this wonderful support!!!  

Dear Sir/Madam Thank you that you have chosen James Timmons as your online trainer. I have learned soooo much from him and I look forward every day to his lessons. He is so meticulous in his work and his knowledge base is beyond any I have seen working with the Wilcom software. Thank you James for providing us with this opportunity of learning the software. Be blessed.  

Theresa, James, and the rest of the team at Wilcom took care of me in ways they didn’t need to. I obtained a used (legitimate) copy of Wilcom Embroidery Studio 3. After I got used to it and needed ot upgrade my system, I found myself in need of an upgrade to version 4.5 Not only did Theresa set me up with a great structured deal that worked with my budget, they also made sure I had all the resources I needed (James has a TON of videos to share) to make the jump. On top of that, it turned out that I was shipped my copy of 4.5 a mere three weeks before they changed the Corel integration from Corel 2017 to Corel 2020. Theresa worked some serious magic and got me an upgrade. I didn’t deserve it, I almost felt silly asking, but she made it happen and I am very VERY grateful. Very happy with the software. Like any power tool, it takes time to master and I am no master. But I am learning, and I see no reason to look elsewhere for my digitizing/designing needs.

Theresa at Wilcom America is awesome to work with. She helped me through every step going from Wilcom Hatch3 to Emb. Studio. Big learning curve from the Hatch3 but she made everything smooth down to sending me a dongle cover when I misplaced mine. Have used with Forte digitizing and ES is heads down 100% better

I am new to the embroidery world but have been sewing for a decade. I had an opportunity to expand my upholstery business, but I had to hit the ground running. I had 30 days to learn the software and my Tajima. All of the research pointed to Wilcom e4 for my digitizing software. I’ve been digitizing for just over a year with little training, so I decided to go to the Ohio training. Maria is an amazing digitizer and instructor. I have such an amazing understanding now, and I will not be intimidated by complex images anymore. I can’t thank her enough for spending extra time to make sure I and others understand. I look forward to growing with Wilcom and couldn’t be happier with the results of Wilcom e4.2 and the training.