Privacy Policy

Last Updated: June 12, 2026

Wilcom America LLC (“Wilcom America,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit forms, request information, register for training or events, request support, communicate with us, purchase products or services, or otherwise interact with Wilcom America.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Company or organization name
• Job title or role
• Mailing address
• Billing address
• Email address
• Phone number
• Mobile phone number
• Product interest
• Software trial information
• Training or event registration information
• Support request details
• Customer service communications
• Purchase, quote, invoice, or order information
• Marketing preferences
• Any other information you choose to provide through forms, email, phone, chat, SMS/text message, support tickets, event registrations, training registrations, or other communications with us

We may also collect business and account-related information necessary to provide products, services, training, support, billing, licensing, customer service, and related communications.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of visits
• Referring website or source
• Time spent on pages
• Links clicked
• General website usage information

We may use cookies, pixels, analytics tools, and similar technologies to collect this information.

3. How We Collect Information

We may collect information when you:

• Visit our website
• Submit a contact or inquiry form
• Request a software trial
• Register for training, webinars, seminars, or events
• Request customer support
• Open a support ticket
• Use website chat or messaging tools
• Subscribe to email communications
• Opt in to SMS/text messages
• Request an appointment or consultation
• Purchase or inquire about products or services
• Communicate with us by phone, email, SMS/text message, chat, form submission, or other method
• Interact with our emails, advertisements, website content, or online resources

4. How We Use Information

We may use personal information to:

• Respond to inquiries and requests
• Provide product information
• Process software trial requests
• Process orders, quotes, invoices, and payments
• Deliver products, services, support, training, and event information
• Manage customer relationships
• Schedule appointments, demos, consultations, training, or support sessions
• Send transactional, service, support, or account-related communications
• Send marketing communications, newsletters, product updates, training opportunities, event invitations, and other information that may be relevant to you
• Provide customer support and troubleshoot issues
• Improve our website, products, services, training, support, and communications
• Analyze website traffic and engagement
• Maintain security and prevent fraud or misuse
• Comply with legal, tax, accounting, regulatory, and business obligations
• Enforce our Terms & Conditions and other applicable policies

5. Sensitive Information

Please do not submit sensitive personal information unless it is necessary for your request. This may include government identification numbers, financial account information, passwords, health information, or other sensitive details.

If you submit sensitive information to us voluntarily, we may use it only as reasonably necessary to review your request, provide support, complete a transaction, comply with legal obligations, or operate our business.

6. Email Communications

If you provide your email address, we may use it to send you information related to your inquiries, purchases, support requests, software trials, training registrations, event registrations, account activity, product updates, customer service, and marketing communications.

You may opt out of marketing emails by using the unsubscribe link provided in the email or by contacting us directly. Even if you opt out of marketing emails, we may still send transactional, service-related, account-related, support-related, or legally required communications.

7. SMS/Text Message Communications

If you provide your mobile phone number and select “Yes,” verbally agree, or otherwise consent to receive SMS/text messages from Wilcom America, we may use your mobile phone number to send messages related to your inquiries, appointment scheduling, appointment reminders, customer support, software trial requests, training, event or webinar registrations, product information, service updates, customer service communications, and other requested or relevant Wilcom America services.

Message Frequency

Message frequency varies based on your interactions with Wilcom America, including your inquiries, registrations, appointments, purchases, support requests, or other communications with us.

Message and Data Rates

Message and data rates may apply according to your mobile carrier’s pricing plan.

Opt-Out

You may opt out of SMS/text messages at any time by replying STOP to any message.

You may also use other reasonable opt-out language, such as CANCEL, UNSUBSCRIBE, END, QUIT, or OPT OUT.

After you opt out, you may receive a final confirmation message confirming that you have been unsubscribed. You will not receive further SMS/text messages from Wilcom America unless you provide new consent.

Help

For assistance, reply HELP to any message or contact Wilcom America directly.

Phone: 770-409-9503
Email: custsvc@wilcomamerica.com

Consent Is Not Required for Purchase

Consent to receive SMS/text messages is not a condition of purchasing any product or service from Wilcom America.

SMS Privacy

SMS consent, mobile phone numbers, and mobile opt-in information will not be sold, rented, shared, or disclosed to third parties, affiliates, or lead generators for their marketing or promotional purposes.

We may share SMS-related information with service providers only as necessary to deliver SMS/text messaging services on behalf of Wilcom America, manage opt-in and opt-out requests, maintain messaging records, comply with applicable laws, and operate our business.

8. SMS Consent Records

We may retain records related to SMS/text message consent, including opt-in source, opt-in date and time, mobile phone number, message history, and opt-out requests.

We use these records to document consent, manage communication preferences, honor opt-out requests, comply with messaging requirements, resolve disputes, and operate our business.

9. Cookies, Pixels, and Analytics

We may use cookies, tracking pixels, analytics tools, and similar technologies to:

• Operate and improve our website
• Remember preferences
• Analyze website traffic
• Understand how visitors use our website
• Measure email engagement
• Support marketing campaigns
• Improve website performance and user experience
• Help secure the website

Some cookies, pixels, tags, and similar technologies may be used by advertising platforms to measure conversions, support remarketing, and show relevant ads based on prior visits to our website.

Some third-party services may also use cookies or similar technologies. Their use of cookies and information is governed by their own privacy policies.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. If you disable cookies, some parts of our website may not function properly.

You may also manage cookies through your browser settings or, where available, through our cookie preference tool.

10. Advertising and Remarketing

We may use third-party advertising platforms, including Google Ads, Meta/Facebook, Instagram, LinkedIn, or similar advertising services, to promote Wilcom America products, services, training, events, and related information.

These services may use cookies, pixels, tags, device identifiers, or similar technologies to collect information about visits to our website and interactions with our content. This information may be used to:

• Measure advertising performance and conversions
• Understand how visitors arrive at and use our website
• Show relevant ads to people who have previously visited our website or interacted with our content
• Create, improve, or measure advertising audiences
• Limit repetitive ads
• Improve marketing campaigns, website content, and user experience

Third-party advertising providers may use information collected from our website and other websites to provide measurement services and show ads across their networks. These providers process information according to their own privacy policies, terms, and settings.

You may be able to manage or opt out of personalized advertising through your browser settings, device settings, Google ad settings, Meta ad preferences, LinkedIn ad settings, or other advertising platform privacy tools.

We do not sell personal information for money. We may use advertising and analytics tools that collect website activity and help us measure advertising performance, create audiences, and show relevant ads. Depending on applicable law, this activity may be considered “sharing” personal information or processing personal information for targeted advertising.

Wilcom America does not sell, rent, or share SMS consent, mobile phone numbers, or mobile opt-in information with third parties, affiliates, or lead generators for their marketing or promotional purposes.

11. Uploaded Files and Support Materials

If you submit files, screenshots, design files, embroidery files, software logs, documents, images, or other materials for support, training, sales assistance, or customer service, we may use those materials to review your request, troubleshoot issues, provide assistance, improve support processes, and maintain business records.

You should avoid submitting files or materials that contain confidential, sensitive, or unnecessary personal information unless that information is needed for your request.

 

12. Call Recording, AI, and Communication Review

We may record, transcribe, summarize, or analyze calls, chats, support requests, emails, form submissions, SMS/text messages, or other communications for customer service, training, quality assurance, compliance, dispute resolution, and business operations, where permitted by law.

Wilcom America may also use internal tools, automation, and AI-assisted systems to help route inquiries, summarize customer requests, assist sales or support workflows, improve response quality, and operate our services more efficiently.

These tools are used to support Wilcom America’s business operations. We do not use SMS consent, mobile opt-in information, or mobile phone numbers for third-party marketing or promotional sharing.

13. Event, Webinar, and Training Recordings

Wilcom America may record training sessions, webinars, demos, online classes, meetings, or events. Recordings may include attendee names, voices, chat messages, questions, comments, participation details, or screen-shared content.

We may use recordings for training, internal review, customer follow-up, quality improvement, support, or to make event content available to registrants, customers, or other authorized viewers.

Event-specific terms, notices, or registration pages may provide additional details about recordings or attendee participation.

14. Service Providers and Third-Party Tools

We may share personal information with trusted service providers that help us operate our business, including providers that assist with website hosting, website security, customer relationship management, email communications, marketing automation, SMS/text messaging, phone systems, customer support, chat tools, event and webinar registration, training platforms, payment processing, order processing, analytics, advertising, accounting, legal, tax, fraud prevention, and general business operations.

These service providers may access personal information only as needed to provide services to Wilcom America or as otherwise permitted by law.

We may share information with Wilcom-related entities, distributors, vendors, or partners when necessary to provide product information, licensing assistance, support, training, sales assistance, order fulfillment, or related business services.

We do not sell personal information in the traditional sense of exchanging it for money. We do not sell, rent, or share SMS consent, mobile phone numbers, or mobile opt-in information with third parties, affiliates, or lead generators for their marketing or promotional purposes.

15. Payment Information

Payments may be processed by third-party payment processors. Wilcom America may receive transaction-related information such as payment status, billing details, invoice information, receipt information, transaction identifiers, and limited payment details.

Wilcom America does not intentionally collect or store full payment card numbers through its website unless expressly stated. Payment processing is handled by third-party payment providers according to their own terms and privacy policies.

16. When We May Disclose Information

We may disclose personal information when:

• You have provided consent
• Disclosure is needed to provide products, services, support, training, events, or communications you requested
• Disclosure is made to service providers acting on our behalf
• Disclosure is necessary to process payments, orders, invoices, or registrations
• Disclosure is required by law, regulation, subpoena, court order, or legal process
• Disclosure is necessary to protect our rights, customers, business, website, security, property, or safety
• Disclosure is necessary to prevent fraud, abuse, misuse, or unauthorized activity
• Disclosure is related to a business transaction such as a merger, acquisition, reorganization, or sale of assets

17. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, tools, social media pages, payment processors, training platforms, event platforms, software providers, or other external services.

Wilcom America is not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you use.

18. Data Retention

We retain personal information for as long as reasonably necessary to provide products and services, respond to inquiries, manage customer relationships, provide support, process transactions, maintain business records, comply with legal and accounting obligations, resolve disputes, prevent fraud, enforce agreements, and operate our business.

Retention periods vary depending on the type of information, the purpose for which it was collected, customer relationship needs, accounting or tax requirements, legal obligations, security needs, and business recordkeeping requirements.

We may retain certain information even after a request to delete or withdraw consent when retention is necessary for legitimate business purposes, legal compliance, accounting, tax, security, fraud prevention, dispute resolution, or completion of requested services.

19. Your Choices and Requests

You may contact us to request that we update, correct, or delete certain personal information, or to withdraw consent where applicable.

We will review and respond to requests in accordance with applicable law. Depending on the nature of the request, we may need to verify your identity before making changes or providing information.

You may also:

• Unsubscribe from marketing emails using the unsubscribe link in the email
• Opt out of SMS/text messages by replying STOP or another recognized opt-out phrase
• Adjust cookie settings through your browser
• Manage ad preferences through applicable advertising platform tools
• Contact us directly with privacy-related questions or requests

20. State and Regional Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable state, regional, or national privacy laws. These rights may include the right to request access to personal information, correction of personal information, deletion of personal information, information about how personal information is used or disclosed, or the ability to opt out of certain uses such as targeted advertising or certain data sharing.

Wilcom America will review and respond to applicable privacy rights requests in accordance with applicable law. We may need to verify your identity before completing certain requests.

21. Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

If we become aware of a security incident involving personal information, we will review and respond in accordance with applicable law.

22. Children’s Privacy

Our website, products, and services are intended for business users and general audiences. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

23. International Users

Wilcom America is based in the United States. If you access our website or provide information from outside the United States, you understand that your information may be processed and stored in the United States or in other locations where our service providers operate.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date at the top of this page.

Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated policy.

If we make material changes, we may provide additional notice, such as by posting a notice on our website or sending a notification where appropriate.

25. Contact Us

If you have questions about this Privacy Policy or how Wilcom America handles personal information, please contact us:

Wilcom America LLC
Phone: 770-409-9503
Email: custsvc@wilcomamerica.com