Terms & Conditions

Last Updated: June 12, 2026

These Terms & Conditions govern your use of the Wilcom America website, online forms, product information, training pages, support resources, and related services operated by Wilcom America LLC.

By accessing or using this website, submitting information through a form, registering for an event or training session, requesting support, or purchasing products or services from Wilcom America, you agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use this website or submit information through it.

1. About Wilcom America

Wilcom America LLC provides information, sales assistance, training, support resources, and related services for Wilcom embroidery software and associated products. References to “Wilcom America,” “we,” “us,” or “our” mean Wilcom America LLC. References to “you” or “your” mean the person or organization using our website, submitting information, registering for services, or purchasing products or services.

2. Use of This Website

You may use this website for lawful purposes only. You agree not to use this website in a way that:

Violates any applicable law or regulation.
Interferes with the operation, security, or availability of the website.
Attempts to gain unauthorized access to any system, account, data, or network.
Copies, scrapes, harvests, or collects website content or user information in an unauthorized manner.
Misrepresents your identity or your relationship with any person or organization.
Submits false, misleading, abusive, or harmful information.

We may restrict, suspend, or terminate access to the website or related services if we believe a user has violated these Terms & Conditions or is using the website in a harmful or unlawful manner.

3. Website Content

The information on this website is provided for general informational and business purposes. We make reasonable efforts to keep product, training, support, pricing, promotional, and event information accurate and current, but we do not guarantee that all information will always be complete, current, or error-free.

Wilcom America may update, remove, or modify website content at any time without prior notice.

Product features, availability, pricing, offers, promotions, training schedules, event details, and support options may change. If there is a conflict between information on this website and the terms shown on a quote, invoice, order form, product license agreement, event registration page, or written agreement issued by Wilcom America, the more specific document will control.

4. Product Information and Software

Wilcom software products and related services may be subject to separate license agreements, end user license agreements, subscription terms, activation requirements, system requirements, or product-specific terms provided by Wilcom, Wilcom America, or other applicable providers.

Purchasing, downloading, installing, activating, or using software may require acceptance of separate software license terms. These Terms & Conditions do not replace or modify any applicable software license agreement unless expressly stated in writing by Wilcom America.

You are responsible for reviewing applicable product requirements before purchasing or installing software, including operating system compatibility, hardware requirements, licensing requirements, activation requirements, and supported file formats.

5. Trials, Demos, and Evaluations

Wilcom America may offer access to trials, demos, product evaluations, webinars, consultations, or other informational resources. Trial or demo availability may be limited by time, product, eligibility, region, or other conditions.

Trial software, demo services, or evaluation resources are provided for evaluation purposes only and may be changed, limited, or discontinued at any time.

6. Orders, Pricing, and Payment

Prices, promotions, product availability, and payment options are subject to change without notice unless otherwise stated in a written quote or agreement.

Orders may be subject to approval, payment verification, tax calculation, fraud prevention review, and product availability. Wilcom America may refuse, cancel, or correct an order if there is an error in pricing, product information, payment processing, eligibility, or availability.

Unless otherwise stated, prices do not include applicable taxes, fees, or other charges. You are responsible for any applicable taxes or charges associated with your purchase.

Payments may be processed by third-party payment providers. Wilcom America does not control the independent terms, policies, or security practices of those payment providers.

7. Refunds, Cancellations, and Changes

Unless otherwise stated in writing by Wilcom America or required by law, all sales are final.

Wilcom America generally does not offer refunds for software purchases, license purchases, updates, upgrades, subscriptions, support incidents, training registrations, event registrations, digital products, or services once the order has been processed, fulfilled, delivered, activated, accessed, or used.

Refunds, credits, exchanges, cancellations, or transfers may be considered only at Wilcom America’s sole discretion and do not create any obligation to provide the same accommodation in the future.

If you believe there is an issue with an order, payment, license, registration, or invoice, please contact Wilcom America as soon as possible so we can review the matter.

Wilcom America may correct, cancel, or adjust an order when necessary due to pricing errors, product availability, duplicate transactions, payment processing errors, fraud prevention concerns, or other administrative issues.

For training sessions, events, or webinars, cancellation, transfer, attendance, and rescheduling policies may vary by event and will be provided on the registration page, confirmation email, invoice, or other event-specific communication when applicable.

8. Training, Events, and Webinars

Wilcom America may offer online training, in-person training, webinars, seminars, events, and other educational programs. Registration may be required.

Training and event schedules, speakers, topics, locations, formats, and availability are subject to change. Wilcom America may reschedule, cancel, or modify a training session or event when necessary.

If a specific cancellation, transfer, attendance, recording, or refund policy applies to a training session or event, that policy will be provided on the registration page, confirmation email, invoice, or other event-specific communication.

9. Support Resources

Wilcom America may provide support resources, help center articles, support ticket options, product documentation, training materials, and other assistance. Support availability, eligibility, response times, and scope may vary by product, license type, version, support policy, or service purchased.

Support information provided through the website, help center, email, phone, chat, or other channels is intended to assist customers but does not guarantee that every issue can be resolved.

10. User Submissions

If you submit information through our website, forms, chat, email, support tickets, event registrations, trial registrations, or other communication channels, you agree that the information you provide is accurate and that you have the right to provide it.

You should not submit confidential, sensitive, or proprietary information unless it is necessary for the purpose of your request.

By submitting information, files, comments, questions, or other materials to Wilcom America, you grant us permission to use that information as reasonably necessary to respond to your request, provide services, process transactions, deliver support, improve our products and services, and operate our business.

11. Communications from Wilcom America

By providing your contact information, you authorize Wilcom America to contact you regarding your inquiries, purchases, registrations, support requests, trials, appointments, account-related matters, product information, training opportunities, events, and other relevant services.

Communications may be sent by email, phone, SMS/text message, online forms, chat, or other methods, depending on the information you provide and the consent you give.

You may opt out of marketing communications where required or permitted by using the unsubscribe or opt-out method provided in the communication or by contacting us directly.

12. SMS Terms & Conditions

By selecting “Yes,” verbally agreeing, or otherwise consenting to receive SMS/text messages from Wilcom America, you consent to receive text messages from Wilcom America at the mobile number you provide.

Messages may relate to your inquiries, appointment scheduling, appointment reminders, customer support, software trial requests, event or webinar registrations, training information, product information, service updates, customer service communications, and other requested or relevant Wilcom America services.

Message Frequency

Message frequency varies based on your interactions with Wilcom America, including your inquiries, registrations, appointments, support requests, purchases, or other communications with us.

Message and Data Rates

Message and data rates may apply according to your mobile carrier’s pricing plan.

Opt-Out

You may opt out of SMS/text messages at any time by replying STOP to any message.

You may also use other reasonable opt-out language, such as CANCEL, UNSUBSCRIBE, END, QUIT, or OPT OUT.

After you opt out, you may receive a final confirmation message confirming that you have been unsubscribed. You will not receive further SMS/text messages from Wilcom America unless you provide new consent.

Help

For assistance, reply HELP to any message or contact Wilcom America at:

Phone: 770-409-9503
Email: custsvc@wilcomamerica.com

Consent Is Not Required for Purchase

Consent to receive SMS/text messages is not a condition of purchasing any product or service from Wilcom America.

How Consent May Be Collected

You may opt in to receive SMS/text messages through website forms, software trial forms, event or webinar registrations, training registrations, support requests, appointment requests, customer service interactions, or by providing verbal consent to a Wilcom America representative.

Privacy of SMS Information

Information collected as part of SMS/text messaging is handled in accordance with our Privacy Policy. SMS consent, mobile phone numbers, and mobile opt-in information are not shared with third parties or affiliates for their marketing or promotional purposes.

13. Third-Party Websites and Services

This website may contain links to third-party websites, platforms, tools, payment processors, event platforms, training platforms, software providers, social media platforms, or other external services.

Third-party websites and services are not controlled by Wilcom America. We are not responsible for the content, privacy practices, security, terms, availability, or accuracy of any third-party website or service.

Links are provided for convenience and do not necessarily imply endorsement.

14. Intellectual Property

The content on this website, including text, graphics, logos, images, videos, training materials, page layouts, downloads, and other materials, is owned by or licensed to Wilcom America, Wilcom, or their respective owners and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, display, sell, or create derivative works from website content without prior written permission, except as permitted by law or expressly allowed by Wilcom America.

Names, logos, product names, and trademarks referenced on this website may be trademarks of Wilcom America, Wilcom, or other respective owners.

15. Copyright Infringement Claims

If you believe content on this website infringes your copyright, please contact us with enough information for us to review the claim, including:

Your name and contact information.
A description of the copyrighted work.
The location of the allegedly infringing content.
A statement that you believe in good faith that the use is not authorized.
A statement that the information you provided is accurate.
Your physical or electronic signature.

Wilcom America LLC
Email: custsvc@wilcomamerica.com

16. Disclaimer of Warranties

This website and its content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Wilcom America disclaims all warranties, express or implied, regarding the website and its content, including warranties of accuracy, reliability, availability, merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the website will be uninterrupted, secure, error-free, virus-free, or available at all times.

17. Limitation of Liability

To the fullest extent permitted by law, Wilcom America and its owners, officers, employees, agents, suppliers, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, business, goodwill, or use, arising out of or related to your use of this website, website content, products, services, third-party links, or these Terms & Conditions.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

18. Indemnification

You agree to indemnify and hold harmless Wilcom America, its owners, officers, employees, agents, suppliers, affiliates, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses arising out of or related to your use of the website, violation of these Terms & Conditions, misuse of website content, or violation of any law or third-party rights.

19. Privacy

Your use of this website and your submission of information are also governed by our Privacy Policy.

Please review our Privacy Policy to understand how Wilcom America collects, uses, and protects personal information.

20. Changes to These Terms

Wilcom America may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms & Conditions.

21. Governing Law and Venue

These Terms & Conditions are governed by the laws of the State of Georgia, without regard to conflict of law principles.

To the extent permitted by law, any dispute arising out of or relating to these Terms & Conditions, this website, or your use of the website will be brought in the state or federal courts located in Georgia.

22. Severability

If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

23. Entire Agreement

These Terms & Conditions, together with any applicable product-specific terms, software license agreements, quotes, invoices, order forms, event policies, support policies, and our Privacy Policy, make up the agreement between you and Wilcom America regarding your use of the website and related services.

24. Contact Information

If you have questions about these Terms & Conditions, please contact us:

Wilcom America LLC
Phone: 770-409-9503
Email: custsvc@wilcomamerica.com

The World's Favorite Embroidery Software