Wilcom Testimonials

Love The Training

I LOVED the training and REALLY APPRECIATE it!!!  James is wonderful, and it is so helpful how his training is him working out loud – so we learn to think like a digitizer!!

 

Thank you so much, James and Wilcom for this wonderful support!!!

 

E. Casa
North Haverhill, NH

Great Job James

I just wanted to tell you what a great job James is doing with the online webinars. His knowledge of digitizing and the E4 software is incredible. I am amazed every time I listen and watch his presentations, and I learn so many new things with every webinar. James is so good about explaining techniques clearly and concisely and his wealth of experience is very evident. He is very patient and thorough answering everyone’s questions.

I look forward to his upcoming webinars and rewatch them often.

Just wanted to let you know how fortunate Wilcom is to have such a quality instructor and person on your staff.

M. Hiltabidle

Wilcom Support Team

Would like to thank Theresa and Maria for their friendly service and help in my time of need. Theresa continued to work with me and answer my questions and then led me to Maria who went above and beyond to help me with a problem no other embroidery digitizer could answer. Most companies would have said my situation was a lost cause but Maria worked on the problem and emailed me a solution which worked. Their dedicated service and concerns towards my company has convinced me to develop a business relationship with Wilcom. Genuine customer service is hard to come by these days. Look forward to working with Wilcom in the future and thanks again!

Danny Long
Tarheel Screen Printing Inc.
Durham, North Carolina 27705

Stellar customer service

A little history…I have been agonizing over changing computers from PC to Mac. The idea of using Parallel so I could use the MAC seemed a challenge for me. Theresa has been VERY helpful in answering questions…lots of questions.

I recently attended ISS in Long Beach, where I was able to meet with many vendors I deal with on the phone. Of all the vendors, Theresa and Selena stood out as, my employee said, “the nicest and most sincere”. Selena’s presentation at the booth made my employee take a deeper interest in digitizing. For this, I THANK YOU!

Having the Embroidery Studio Designing E4.0 program is making my process so much quicker and smoother. There are training classes available, so I will check them out to maximize the software to its fullest potential.

Thank you Wilcom team!
Eileen

Eileen Sylvia
Newark, California

Above and beyond!

Lets face it, good customer service is pretty hard to come by in this day and age. If you are looking for excellent customer service look no further than Theresa Pierre. It is always a pleasure to work with Theresa. Whether you are a large embroidery company, a small mom-and-pop shop or a hobbyist, you can always count on Theresa to go above and beyond to ensure that you receive the best customer service and that all your needs are met. Theresa, thank you so much for the wonderful work you do and thank you for always making it such a pleasure to order software from Wilcom or to upgrade existing software. I have to confess that I am a machine embroidery addict and I have tried many different embroidery software programs and none compares to Wilcom. Keep up the amazing work!

Gerhard
Texas, United States

Wilcom America Training

Theresa,

I wanted to drop you a note and let you know I was incredibly impressed with the class. It was amazing help in building my skill set with Wilcom Embroidery Studio 4 Decorating. James was a superhero instructor. He had tons of practical tips and rules that will help everyone do better embroidery. He gracefully handled the questions from me, with lots of experience as well as the other student who was brand new to the industry. The hotel was above my expectations and I am very glad I took the class. It will help me build my business and do high quality embroidery. Thank you for all of your help in making this work.

 

Above all, I am deeply impressed that Wilcom kept the class for only 4 students. It shows that Wilcom is committed to the success of it’s customers and not simply focused on the revenue. That’s refreshing in this industry and this age.

Brian G.
5103 Ventures Inc.