Wilcom Support Team
Would like to thank Theresa and Maria for their friendly service and help in my time of need. Theresa continued to work with me and answer my questions and then led me to Maria who went above and beyond to help me with a problem no other embroidery digitizer could answer. Most companies would have said my situation was a lost cause but Maria worked on the problem and emailed me a solution which worked. Their dedicated service and concerns towards my company has convinced me to develop a business relationship with Wilcom. Genuine customer service is hard to come by these days. Look forward to working with Wilcom in the future and thanks again!
Stellar customer service
A little history…I have been agonizing over changing computers from PC to Mac. The idea of using Parallel so I could use the MAC seemed a challenge for me. Theresa has been VERY helpful in answering questions…lots of questions.
I recently attended ISS in Long Beach, where I was able to meet with many vendors I deal with on the phone. Of all the vendors, Theresa and Selena stood out as, my employee said, “the nicest and most sincere”. Selena’s presentation at the booth made my employee take a deeper interest in digitizing. For this, I THANK YOU!
Having the Embroidery Studio Designing E4.0 program is making my process so much quicker and smoother. There are training classes available, so I will check them out to maximize the software to its fullest potential.
Thank you Wilcom team!
Above and beyond!
Lets face it, good customer service is pretty hard to come by in this day and age. If you are looking for excellent customer service look no further than Theresa Pierre. It is always a pleasure to work with Theresa. Whether you are a large embroidery company, a small mom-and-pop shop or a hobbyist, you can always count on Theresa to go above and beyond to ensure that you receive the best customer service and that all your needs are met. Theresa, thank you so much for the wonderful work you do and thank you for always making it such a pleasure to order software from Wilcom or to upgrade existing software. I have to confess that I am a machine embroidery addict and I have tried many different embroidery software programs and none compares to Wilcom. Keep up the amazing work!
Wilcom America Training
I wanted to drop you a note and let you know I was incredibly impressed with the class. It was amazing help in building my skill set with Wilcom Embroidery Studio 4 Decorating. James was a superhero instructor. He had tons of practical tips and rules that will help everyone do better embroidery. He gracefully handled the questions from me, with lots of experience as well as the other student who was brand new to the industry. The hotel was above my expectations and I am very glad I took the class. It will help me build my business and do high quality embroidery. Thank you for all of your help in making this work.
Above all, I am deeply impressed that Wilcom kept the class for only 4 students. It shows that Wilcom is committed to the success of it’s customers and not simply focused on the revenue. That’s refreshing in this industry and this age.