Contact Wilcom America Support

Wilcom America Support can be reached Monday – Friday 9 am – 5 pm ET.

Call, email, chat, or use the contact form below.

Your Attention Please:

Wilcom America ONLY provides technical support for Wilcom Commerical products EmbroideryStudio, Design Workflow, and EmbroideryConnect. We CAN NOT, under any circumstance, provide support for Wilcom Hatch or WilcomWorkspace. Support for those products is provided by Wilcom International.

Contacting us regarding the support of Wilcom Hatch or WilcomWorkspace will significantly impact the response time to your issue. Please select the appropriate buttons below to open a support case directly with Wilcom International to ensure you receive a prompt response.

Contact Form

Submit Contact Form

First Name  
Last Name  
Contact Phone  
Dongle Number  
Windows Version   
File Attachments   Attach files
Each of your file(s) can be up to 20MB in size.