To the Wilcom America Support team,

Thank you so much for the time and effort you spent helping me with my software technical issues.  It was a true team effort to get this fixed and I am very grateful for all of you.  In this day and age it is so hard to find a company that really stands by their product and has good customer service.  You all bypassed every company that I know.  Your customer service is exemplary and I am so proud to be part of the family of Wilcom.  

 Again, many thanks to all of you (those in the office as well as those in the support).  Please pass this around