Symptom:

Splash screen appears but software does not open.

Solution:

It is most likely caused by a corrupted recovery file that the software is trying to open, do a Purge Recovery to resolve this problem:

1) Open Task Manager

2) In Process, select “ES.EXE”, then click on the “End Process” button

Note: If you are unable perform the steps above, reboot the PC to get rid of the Splash screen.

3) Go to Start > All Programs > Wilcom EmbroideryStudio e3.0 > Wilcom EmbroideryStudio e3.0 Tools > Purge Recovery

4) In the Purge Recovery dialog box, check the checkbox of “Delete Backup Files”, then click on the “OK” button

Note: At this point, the problem should have been resolved.

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